Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at liquid8surf@gmail.com Please note that returns will need to be sent to the following address: 

Liquid8surf, 14 Kent Gardens, Birchington, Kent, CT7 9RS

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at liquid8surf@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at liquid8surf@gmail.com.

Returning Unused, Unwanted Products And Returns Period

Assuming that we have received the goods within 14 days of the delivery date and items are unused and in resalable condition, with the original packaging, labelling and the above criteria regarding our returns policy have all been met, a refund request will be actioned within 5 week days from receipt.

No receipt or proof of purchase means no refund/exchange!

The 14 days start from the day of despatch, but as a minimum includes a period of 7 working days from the day after delivery to you as the permitted cancellation period.

This would not apply for special orders taken on behalf of the customer.

Please note: all warranty returns must be clean and free from dirt to comply with the current Health and Safety Regulations.

Shipping charges will be made for any items being returned unless the goods were damaged or not as ordered. (Damages must be noted with the delivery courier being taking final receipt of the products)

Postage Method

We recommend that items being returned are sent using an insured and trackable method for your own protection.

Please note that we will not be responsible for products:

• That have been damaged on their journey back to us
• That are lost on their journey back to us
• Either of the above will need to be claimed for by the customer under the insurance they have added to their return shipment.

Please note: all return postage charges to be met by customer, unless returning due to a fault which must be reported immediately upon your receipt of the goods. If you do not sign for the gods as damaged when first received, we cannot accept responsibility for the damage or costs etc.